Our Philosophy
What we believe in and stand for…
Here are the key beliefs and concepts that form our philosophy. We share these with you openly so that you can get to know our company better. We make no claims that this is the only correct set of beliefs – rather this is just the philosophy we strongly believe in. And… we respect those who hold beliefs opposite to ours.
- Software Should Empower, Not Frustrate
- We believe in making simple, easy-to-use software that empowers people.
- We believe the majority of enterprise-quality innovation management software in the market today is bloated, complex software that frustrates people.
- Fewer Features
- While most of our competitors take pride in having more features than anyone else – we take pride in having fewer (but important) features, beautifully implemented.
- We believe it’s far better to design software that does 5 things very well, rather than 50 things in a very mediocre fashion.
- Just Because We Can, Doesn’t Mean We Should
- Just because our software CAN do something, doesn’t mean it SHOULD.
- For example – we do not chase the latest trends in technology just for technology’s sake. Instead, we focus on implementing features that our customers ask for based on their real-world needs.
- Simplify, Simplify, Simplify
- We believe in finding and offering simple solutions – even for complex business problems.
- We don’t believe anyone comes to work in the morning wishing their work and tools were more complicated.
- Focus is Good Awesome
- We offer our software using only one model – Cloud-based, aka SaaS (Software-as-a-Service). We host it on our servers and take care of all backup & maintenance.
- This focus enables us to do one thing – enterprise-quality SaaS – really, really well for you.
- Not in a Hurry
- We believe in growing slowly with a long-term focus on always remaining profitable (hence dependable) and super-attentive to our customers’ needs.
- We’re not in a hurry to “grow at any cost.” We’re not up against any “market windows” – we believe 10 or 20 years from now businesses would still want an easy-to-use tool to manage ideas & suggestions from their employees and customers.
- Big Fees Are NOT Us
- Our software is affordably priced and will continue to be.
- What drives us is our desire to help companies build a successful idea management system and reap the many benefits. We’re committed to helping as many companies as we can (while still making a reasonable profit). As a result, we’ll continue to keep our prices affordable.
- Mission: Impossible?
- Our mission is simple: To help organizations tap into the great ideas their employees and customers have.
- And yes, we definitely choose to accept this mission!
(Gratuitous reference to “Mission: Impossible” movies and TV shows).
- We Don’t Enter Award Competitions
- We believe they often encourage software companies to misplace their priorities on the opinions of media, analysts & peers – rather than on the needs of their customers.
- So we spend all our time listening to our customers – and building awesome software and delivering delightful service to make our customers’ work life easier, more successful & happier.
- Try Me, Love Me
- We offer fully-functional FREE trial to all prospective customers. Then we back it up with our 90-day, unconditional, 100% money-back guarantee (as far as we know, we’re the only company in our space to do so).
- Why? Because we want you to have ample opportunity to figure out whether our software can help you before you pay us your hard-earned money.
- Yummy Dog Food
- We eat our own “dog food” – we use our software to manage ideas and suggestions from our own employees who are located in several countries!
- This helps us quickly identify things that are frustrating and improve them fast – for our own sake and that of our customers.
- Quotes We Like Love
- Steve Jobs: Innovation is not about saying “Yes” to everything. It’s about saying “No” to all but the most crucial features.
- Sam Walton: There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
- What’s In a Name
- We’re sometimes asked about the origin of our name “IdeaGlow.”
- It’s derived from our mission: To help shine a bright light on the great ideas that employees and customers of every organization have.
- Listen & Evolve Fast
- We listen to our customers constantly and proactively – nearly 100% of our product roadmap originates from customer requests. It’s not driven by the latest hot trends in technology, nor by what our competitors do – we pay very little attention to these.
- We do releases every quarter. This helps us respond to customer needs quickly & evolve constantly.
- Delightful Customer Support
- We don’t outsource our support. Nor do we employ minimum-wage personnel to provide support. Instead, our support is provided by well-paid people who are experts in our software and work closely with our engineers building our software – so our support is always knowledgeable, accurate and friendly.
- Unlike so many companies today, we don’t consider customer support a “cost center” – rather, we believe that delivering delightful customer support is our company’s lifeblood.
We hope this page helped you understand our company better. If you liked what you read and if you’d like to see if IdeaGlow can help your organization too – we invite you to schedule 1-on-1 demo with one of our consultants…