Frequently Asked Questions

How much does IdeaGlow cost?

IdeaGlow is very affordable – click here for details.

Plus – since IdeaGlow is a cloud-based (SaaS) software, you don’t need to spend any resources on installation, configuration or maintenance. You just sign up, and get started in under 5 minutes!

If you have any questions or special needs, please contact us.

What methods of payment can I use?

You can pay using:

• Monthly payments: Credit card (Visa, MasterCard or American Express).
• Annual payments: Your company Purchase Order (PO).

Contact us to learn more about this.

How do I buy IdeaGlow?

It’s easy and straightforward – just start your 30-day FREE trial, then you can convert to a paid account at any time. Contact us if you have any questions about this process.

Can I download and install IdeaGlow on my company’s servers?

We offer IdeaGlow as a cloud-based (SaaS) software only – i.e. we host it on our secure, carrier-class servers and take care of all backup, maintenance and upgrades.

We do not offer it for download. This enables us to focus on doing one thing very, very well – delivering best-in-class cloud-based (SaaS) idea management software.

Why is IdeaGlow less expensive compared to other enterprise-quality idea management software? Is your software not as good?

Click here to learn why IdeaGlow costs you much less than comparable enterprise-quality idea management software.

Is my data secure?

Yes, your data is very secure with IdeaGlow. We have implemented world-class security and network infrastructure to ensure your data is secure. This includes end-to-end encryption of all data using strong SSL, the same technology used by leading banks and financial institutions. Click here for more details on our security infrastructure & processes.

Does anyone at IdeaGlow ever view my data?

We highly value your privacy, and no one at IdeaGlow views your data – with the exception noted below.

The only time when someone at IdeaGlow views your data during the normal course of business is when you have a support request that absolutely requires it – and even then, only with your written permission, for a pre-defined number of hours.

What do you mean by “cloud-based software,” “SaaS,” or “hosted software”?

IdeaGlow is delivered as a 100% web hosted software – also referred to as “cloud-based software” or “SaaS” (software as a service). We host the software on our servers, and take care of all maintenance, backup, and upgrades. You don’t have to download or install anything – nor suffer the hassles of maintaining, upgrading or performing regular backups…

Just the same way you log on to your favorite web site, you securely log on to your IdeaGlow idea site using a standard web browser (such as Internet Explorer, Firefox, Chrome or Safari) – and use it securely over the internet.

As a result, you get to enjoy substantial savings in time and money – as well as peace of mind.

Can I download and install IdeaGlow on my company’s servers?

We offer IdeaGlow as a cloud-based (SaaS) software only – i.e. we host it on our secure, carrier-class servers and take care of all backup, maintenance and upgrades.

We do not offer it for download. This enables us to focus on doing one thing very, very well – delivering best-in-class cloud-based (SaaS) idea management software. As a result, our customers enjoy substantial savings in time and money – as well as peace of mind.

How reliable is IdeaGlow?

IdeaGlow is very reliable – we have a fully redundant network infrastructure that allows us to provide you uninterrupted service. As a result of this, hundreds of companies in 6 continents enjoy 24x7x365 reliability with IdeaGlow.

We have consistently delivered 99.95% uptime since our inception and back it up with a written SLA (service level agreement) – so you can rely on us. Click here for more details.

How do I get upgrades to IdeaGlow?

As IdeaGlow is a cloud-based (SaaS) software, whenever we release a new version of our software or add new features you will immediately have access to it the next time you log in. You don’t have to do anything at all to install upgrades!

Furthermore, all upgrades to existing modules are free of charge to our customers.

What size companies currently use IdeaGlow?

Companies of all sizes – from Fortune-500 companies to growing startups – currently use IdeaGlow to meet their idea management needs.

Due to the combination of our enterprise-quality, affordable pricing and scalable architecture – you will likely find that we can serve your needs well, no matter how large or small your business is.

What types of customer support do you offer?

We offer comprehensive customer support using our online help, and our email support system. Our email support has a guaranteed ’8 business hours’ response time. Often, your questions will be answered within a few hours.

We don’t provide call-in phone support in order to continue offering you attractive prices. However, when you have complex issues that require phone support – we schedule a phone call or a web conference with you in a timely fashion and resolve your issues.

Our support personnel sit right next to personnel who create our product – as a result, we’re able to offer fast and accurate resolutions to your support issues.

And… our support is always FREE!

We’re dedicated to providing you customer support that delights you. The best proof of our customer support: Greater than 25% of our new customers come via referral from our existing customers!

How do I reach IdeaGlow customer support?

You can reach our customer support via email at support@ideaglow.com. For further details about support, please visit our Support Portal.