Enterprise-Quality, Affordable Idea Management Software

Support

Customer Support Portal

Need help with IdeaGlow? We’re here to help…

Here are 2 easy ways you can get started. We’re dedicated to providing customer support that delights you!

nothingOnline Help
Fastest way to find answers!
Comprehensive, searchable online knowledge base covers all the major features of IdeaGlow, and all the frequently asked support questions.

nothing Email Our Support Team
We love to hear from you!
A friendly, knowledgeable support person will get back to you & help you. Always within 8 business hours – often within just a couple of hours. So, write us – it’ll make Astro happy too!

Response Time for Emails
Average over last month (May 2017) = 3.6 business hours
(Our guarantee = 8 business hours)

Business Hours
Mon-Fri, 9:00 AM – 6:00 PM Pacific (GMT-7)

nothingPhone Support

Hi there – We don’t provide call-in phone support, in order to continue offering you attractive prices.

However, when you have complex issues that require phone support – we schedule a phone call or a web conference with you in a timely manner and resolve your issues.

Plus, our support is provided by well-paid, product experts – so you will find the answers accurate and helpful. And… our support is always FREE!

See #15 on this page for our thoughts on providing delightful customer support.

Need help? Please email us to get started.

Can IdeaGlow Help Your Team? Find Out Risk-Free…

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